SHIPPING WORLDWIDE
MBSD PIPES offers a variety of shipping methods to our USA and non-USA clients. Please review this section for answers to your shipping questions. If you have a shipping question you don’t see answered below, please use our “Contact” form to ask it, and we’ll get back to you typically within one business day.
MBSD PIPES provides free UPS or USPS shipping options on all domestic (USA Destination) orders valued in goods starting at $75 (USD). In addition, we offer free USPS Priority to all FPO/APO/DPO-destined orders. The Free Shipping option is calculated based on the lowest cost and most efficient route for your order’s destination.
For USA destination orders over $75 (USD) that select a faster delivery method than the cheapest, we will credit the final shipment cost for the difference between the two methods.
We can get your package if you live somewhere with a postal or package delivery service. Please be advised that there are some countries and states to which we are not allowed to ship tobacco (see list below).
USA NOTE: Due to state regulations of Maine, Utah, South Dakota, and Washington, we cannot ship any pipe tobacco to those states. We can still ship pipes and accessories to all states in the USA.
WE NOW OFFER – SHIPPING WORLD SIDE!
Starting January 22, 2024, we added FLAT RATE International Shipping as a new lower-cost international shipping option. This option uses what is known as the “Simple Export” method.
With Simple Export, we ship the pipe to an American address, where they then forward the package to the destination country. They get two tracking numbers throughout the process. Because of the extra step, deliveries will be slower but cheaper. We added this service to offer a lower shipping cost than many requested.
You can still use the prior shipping service at checkout, which is faster but costs a bit more.
Why Does Shipping Cost What It Does?
The cost of shipping your package depends on several factors:
- The weight of the package
- How it is being shipped
- How quickly do you want your delivery?
For example, Next Day Air and 2nd Day Air will be more expensive than standard shipping.
A heavier package will cost more than one of lighter weight.
Before completing an order, a variety of shipping options are available to choose from depending on the shipping destination and the items included in the order, allowing you to tailor the shipping method to your needs and budget.
If you have further questions about the best shipping option for your order or regarding available shipping options, please call our Customer Service department and we will be happy to assist you.
Inside the Continental United States: UPS GROUND
We ship Monday through Saturday by 5:30 PM ET from our location in Georgia, except on those holidays recognized by our shipping carriers. If you place your order before 3:00 PM ET, it will usually ship the same day. The following map estimates how long your order will be in transit after leaving our facility via UPS Ground.
Note: It can take an additional day within the respective regions for out-of-the-way destinations.
Inside the Continental United States: UPS NEXT DAY AIR
We also offer Next Day Air (arriving by the end of the following day when ordered before 3 PM). Note that these time frames refer to business days as the carrier defines them. Therefore, a Next Day Air package ordered Wednesday morning and shipped Wednesday afternoon will be delivered the following day on Thursday, but one ordered Friday morning and shipped on Friday afternoon will be delivered on Monday.
Inside the Continental United States: UPS 2ND DAY AIR
We also offer 2nd Day Air (arriving by the end of the following day when ordered before 3 PM). Note that these time frames refer to business days as the carrier defines them. Therefore, a 2nd Day Air package ordered Wednesday morning and shipped Wednesday afternoon will be delivered in two days on Friday. A delivery one ordered Friday morning and shipped on Friday afternoon will be delivered on Tuesday.
Outside the Continental United States: UPS GROUND
We happily ship anywhere in the world through UPS and USPS (with some restrictions on tobacco, which can be found below). We charge a variable rate based on package weight and destination. Time in transit to non-US destinations usually ranges from five days to three weeks, but it can take longer due to the postal service in the destination country and time spent by your package being processed by customs. If you have any further questions regarding international postage, please email our Customer Service department at https://mbsdpipes.com/#contact.
We ship Monday through Saturday by 5:30 PM ET from our location in Georgia, except on those holidays recognized by our shipping carriers.
Due to foreign laws, we are not allowed to ship Tobacco to the following countries, but we can ship Pipes and Accessories to all countries services by UPS and USPS:
- Belarus
- Belgium
- Belize
- Bolivia
- Brazil
- Ecuador
- France
- Gabon
- Greece
- Iceland
- Iran
- Italy
- Kazakhstan
- Lebanon
- Maldives
- Malta
- Mauritania
- Netherlands
- Netherlands Antilles
- New Caledonia
- Norway
- Portugal
- Republic of San Marino
- Russia
- Sri Lanka
- Taiwan
- Ukraine
- Vietnam
- Wallis and Futuna Islands
Outside the Continental United States: UPS NEXT DAY AIR
We also offer Next Day Air (arriving by the end of the following day when ordered before 3 PM). Note that these time frames refer to business days as the carrier defines them. Therefore, a Next Day Air package ordered Wednesday morning and shipped Wednesday afternoon will be delivered the following day on Thursday, but one ordered Friday morning and shipped on Friday afternoon will be delivered on Monday.
Outside the Continental United States: UPS 2ND DAY AIR
We also offer 2nd Day Air (arriving by the end of the following day when ordered before 3 PM). Note that these time frames refer to business days as the carrier defines them. Therefore, a 2nd Day Air package ordered Wednesday morning and shipped Wednesday afternoon will be delivered in two days on Friday. A delivery one ordered Friday morning and shipped on Friday afternoon will be delivered on Tuesday.
Yes, if your country has a customs tax or import duty on the ordered products. The customer is responsible for being aware of and paying for any taxes or duties that are due on their order. MBSD PIPES cannot and will not be liable for any taxes or duty or to assist you in their calculation as this is beyond our skill set.
If you refuse delivery of the package and would like a refund, the package must be sent back to MBSD PIPES at your expense if the courier or postal service assesses return fees. If you refuse to pay these return shipping fees and abandon the package, you will not be eligible for any refund.
No, MBSD PIPES will not falsify customs declarations under any circumstances. Falsification of customs declaration constitutes a felony offense under United States law, punishable by up to five years in jail and a $10,000 fine (plus possible forfeiture of our business license and tobacco license in the state of Georgia). We will not do it so please don’t ask.
International Shipping Agreement
MBSD PIPES reserves the right to refuse refunds for damaged or unsalable merchandise if you refuse the package or the package is refused by customs. We reserve the right to charge a restocking fee on all other international returns where we consider the reason for the return outside the ordinary course of business.
If you refuse to pay your local duty or tax, and the carrier bills MBSDpipes.com for any unpaid charges, we will subtract this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized or abandoned at your local customs office. There will be no refund for damaged products on return orders that are marked “Refused” or “Unclaimed.” We reserve the right to charge a 10% restocking fee for any international order that is returned to us because it was refused or unclaimed. The original shipping fee is non-refundable.